F.A.Q.'s
Frequently Asked Question's
What size nails do I wear?
It's highly recommended to purchase a sizing kit. You will receive all nail sizes in the shape and length of choice. If not you will need to measure your nails. Please see the sizing page for instructions. No refunds based on sizing, nail sizing is customers responsibility.
What if I want sizes different than the standard sizes?
If the standard sizes do not fit please measure your nails. Enter the sizes in the custom size area of the product listing. List your nails sizes as instructed on the sizing page.
How long will my nails last?
It's all about the application. Please follow the instructions on the back of your nail display card. With proper application your press-ons can last anywhere from 10-21 days. They are 100% reusable with proper removal. I strongly urge you to not use any type of lotions or oils HOURS before OR after application. If your press-on doesn't fit your nail bed perfectly, file it to the shape of your nail. Be kind to your hands and make sure not to use your nails as tools!
What comes with my set of nails?
You will receive a nail file, buffer, alcohol pads, an orangewood stick for pushing back cuticles and/or wiping excess glue, nail glue and sticky tabs for short term use.
Do you take custom orders?
Yes I do! I offer custom and freestyle sets. Please DM your inspo pic/s to @nailsbycaitlinnbree or email me at contact@nailsbycaitlinnbree.com to get your nail order started!
I don't see the set I want on your website, can I still order it?
Absolutely! Even though a nail set may not be listed at the moment it still can be purchased. Nail sets featured on any of my social media not listed on my website was a recreation or inspo set purchased by a customer. These sets can be used as inspo as well. Send me a DM or email me for any requests!
Processing Time
Processing time can take anywhere from 5-10 days before shipping. All nails are hand made and take time to create.
Shipping
Nails by Caitlinn Bree ships worldwide! If the website does not ship to your country, PLEASE email me at contact@nailsbycaitlinnbree.com and I will add your country to the list. Every order is shipped with a tracking number and can be tracked online. Once your package has shipped and you have received your tracking number, it is in the hands of the Postal Service.
Shipping times
USA: 3-7 days
International: 2-6+weeks
Refund
Due to the nature of custom press ons, all sales are final. No refunds will be given for sizing errors. Any claims quality/damaged/defective items must be submitted within 2 weeks after the product has been received.